Terms of service

These are our general terms and conditions. These, together with the references they contain, apply to any agreement we enter into with you. A purchase for a flight lesson or training is an example of such an agreement.

Questions? Let us know!

If you have any questions, don't hesitate to contact us via hello@eflight.nl. You can also reach us at phone number 055 203 2230.
The address of E-Flight Academy B.V. is

E-Flight Academy B.V.
De Zanden 167
7395 PG Teuge

Chamber of Commerce number: 81677022

We have the right to change these general terms and conditions. You agree that the latest version of these general terms and conditions will always apply to our agreement.

Article 1 - Products

When we talk about products in the terms and conditions, we mean all products and services that you can purchase from us. These include flight training, flight lessons, trial lessons, gift vouchers, merchandise and rental of our aircraft.

Article 2 - Registration

You must register to order a product. You must provide us with your personal data for this purpose. You must fill in this personal data truthfully and it must be current. We protect your personal data well; also see our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us using your password).

Article 3 - Payments

The (total) price of the products is stated in our webshop. You pay via our online payment service; Shopify Payments provides this payment service.
We reimburse shipping costs if applicable.

Any additional charges that occur after purchase of a product are always carried out at the prices applicable at that time.

Article 4 - Deliveries

In the case of a flight lesson or flight, you can schedule it yourself via our booking system. You will receive a message from us to schedule the flight(s). If this does not work or is not possible, it is also possible to make the appointment by phone. A booked flight lesson or flight can be cancelled free of charge up to 48 hours in advance. You can then schedule a new date. If you cancel within 48 hours before the start of the lesson or flight, you can no longer schedule a new date. You will then receive a 50% discount on a next flight.

Purchased flight lessons and other flights (such as aircraft rental) except gift products must be flown within one year of the purchase date. After this period, the right to the product expires and no refund will be provided.

Flight lessons purchased through gift vouchers and other provided vouchers or received must be flown within two years of the purchase date or receipt date.

In the case of a physical product, we deliver your product to the address you specified when ordering. You can no longer change the address if we have already shipped the package. [company name] handles the distribution. We do our best to deliver the order as quickly as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. If this does not work out, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 - Cancellation

You may always cancel your order within 14 days. You can do this by sending an email to hello@eflight.nl. We will refund the full purchase amount within 14 days.

Article 6 - Liability

We are not liable for damage caused by use of a product. This does not apply if that damage was caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case be a maximum of the amount of the ordered and paid product.

Article 7 - Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). For more information, you can consult our Privacy Policy.

Article 8 - Intellectual property rights

All intellectual property rights (such as: copyrights, image marks, word marks) to our texts, photos, images and other materials are our property (or we manage them with permission from the rights holder). Your use may not infringe on this.

Article 9 - Complaints procedure

If you have a complaint about the execution of the agreement, we would like to hear about it. Please send your complaint as soon as possible (and as fully described as possible) to hello@eflight.nl. We will handle your complaint as quickly as possible, no later than five days after we have received your complaint. If it takes longer to settle the complaint, you will receive confirmation of your complaint within two days and we will let you know when we expect a substantive answer. If we cannot resolve the complaint together, a dispute arises that falls under the dispute settlement procedure.

Article 10 - Dispute settlement

  1. Dutch law applies to these general terms and conditions and the agreements we enter into with you. In the event of a dispute, the court in Central Netherlands has jurisdiction.
  2. As a consumer, you can also use the ODR platform (Online Dispute Resolution). This platform offers a simple, effective, fast and inexpensive out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr