Terms of service

These are our terms and conditions. These, together with the references they contain, apply to any agreement we enter into with you. For example, a purchase for a flying lesson or training is such an agreement.

Questions? Let us know!

If you have any questions, please do not hesitate to contact us at hello@eflight.nl. You can also reach us at the telephone number 055 203 2230.
The address of E-Flight Academy B.V. is

E-Flight Academy B.V.
The Sands 167
7395 PG Teuge

Chamber of Commerce number: 81677022

We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 - Products

When we talk about products in the terms and conditions, we mean all products and services that you can purchase from us. These include flight training, flying lessons, trial lessons, gift vouchers, merchandise and the rental of our aircraft.

Article 2 - Registration

You must register to order a product. You must  provide us with your personal details. You must fill in this personal information truthfully and it must be up to date. We protect your personal data; see also our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us with your password).

Article 3 - Payments

The (total) price of the products is indicated in our webshop. You pay via our online payment service; Shopify Payments provides this payment service.
We will reimburse the shipping costs if applicable.

Article 4 - Deliveries

In the case of a flying lesson or flight, you can schedule it yourself via our booking system. You will receive a message from us to schedule the flight(s). If this is not possible or not possible, it is also possible to make an appointment by telephone. A booked flying lesson or flight can be canceled free of charge up to 48 hours in advance. you can then plan a new date. If you cancel within 48 hours before the start of the lesson or flight, you can no longer plan a new date. You will then receive a 50% discount on a next flight.

In the case of a physical product, we will deliver your product to the address you specified when ordering. You cannot change the address once we have already shipped the package. n/a takes care of the distribution. We do our best to deliver the order as soon as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. In the unlikely event that this does not work, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 - Cancellation

You can can your order always cancel within 14 days. You can do this by sending an email to hello@eflight.nl. We will refund the full purchase amount within 14 days. 

Article 6 - Liability

We are not liable for damage caused by the use of a product. This does not apply if that damage is caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the product ordered and paid for.

Article 7 - Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can consult our Privacy Policy for more information. p>

Article 8 - Intellectual Property Rights

All intellectual property rights (such as: copyrights, logos, word marks) in our texts, photos, images and other materials are our property (or are managed by us with the permission of the rightholder). infringe.

Article 9 - Complaints procedure

If you have a complaint about the execution of the agreement, we would like to hear about it. Send your complaint as soon as possible (and describe it as fully as possible) to hello@eflight.nl. We will handle your complaint as soon as possible, at the latest within five days after we have received your complaint. If it takes longer to settle the complaint, you will receive confirmation of your complaint within two days and we will let you know when we expect a substantive answer. If we are unable to resolve the complaint between ourselves, a dispute will arise that falls under the dispute settlement procedure.

Article 10 - Dispute Resolution

  1. Dutch law applies to these general terms and conditions and the agreements that we conclude with you. In the event of a dispute, the court in the Central Netherlands has jurisdiction.
  2. As a consumer, you can also visit the ODR (Online Dispute Resolution) platform. This platform offers a simple, efficient, fast and cheap out-of-court solution for disputes arising from online transactions. For more information see: http://ec.europa.eu/odr