Terms of service

These are our general terms and conditions. These, together with the references they contain, apply to every agreement we conclude with you. A purchase for a flying lesson or a training course is one such agreement, for example.

Questions? Let us know!

If you have any questions, do not hesitate to contact us via hello@eflight.nl. You can also reach us at the telephone number 055 203 2230.
The address of E-Flight Academy B.V. is

E-Flight Academy B.V.
De Zanden 167
7395 PG Teuge

Chamber of Commerce number: 81677022

We reserve the right to amend these general terms and conditions. You agree that the latest version of these general terms and conditions shall always apply to our agreement.

Article 1 - Products

When we refer to products in these terms, we mean all products and services you can obtain from us. These include, among other things, flight training, flying lessons, trial lessons, gift cards, merchandise, and rental of our aircraft.

Article 2 - Registration

You are required to register to order a product. To do so, you must provide us with your personal data. You must enter this personal data truthfully and keep it up to date. We safeguard your personal data properly; see also our Privacy Statement on our website. Use a strong password for your account and never share your password with others. You are responsible for any misuse of your account (for example: if someone else places an order with us using your password).

Article 3 - Payments

The (total) price of the products is indicated in our webshop. You pay via our online payment service; Shopify Payments provides this payment service.
We will reimburse any shipping costs, if applicable.

Any additional charges that occur after the purchase of a product will always be settled at the prices applicable at that time.

Article 4 - Deliveries

In the case of a flying lesson or flight, you can schedule it yourself via our booking system. You will receive a message from us to schedule the flight(s). If this does not work or is not possible, it is also possible to make the appointment by telephone. A booked flying lesson or flight may be cancelled free of charge up to 72 hours in advance. You can then schedule a new date. For cancellations within 72 hours before the start of the lesson or flight, you can no longer schedule a new date. You will then receive a 50% discount on a subsequent flight.

Purchased flying lessons and other flights (such as rental aircraft), except gift products, must be flown within one year of the purchase date. After this period the right to the product lapses and no refund will be provided.

Flying lessons purchased or received by means of gift cards and other issued vouchers must be flown within two years of the purchase date or date of receipt.

In the case of a physical product, we deliver your product to the address you provided when placing the order. You can no longer change the address if we have already shipped the package. nvt handles the distribution. We do our best to deliver the order as quickly as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. Should this unexpectedly not be feasible, you may request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 5 - Cancellation

You may always cancel your order within 14 days. You can do this by sending an email to hello@eflight.nl. We will refund the full purchase price within 14 days.

Article 6 - Liability

We are not liable for damage caused by the use of a product. This does not apply if such damage was caused by our intent, gross negligence, or wilful recklessness. Your right to compensation shall in any event be no more than the amount of the product ordered and paid for.

Article 7 - Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can consult our Privacy Policy for more information.

Article 8 - Intellectual property rights

All intellectual property rights (such as copyrights, figurative marks, word marks) in our texts, photos, images and other materials are our property (or are managed by us with the right holder’s consent). Your use may not infringe these rights.

Article 9 - Complaints procedure

If you have a complaint about the performance of the agreement, we would like to hear it. Please send your complaint as soon as possible (and as comprehensively described as possible) to hello@eflight.nl. We will handle your complaint as soon as possible, no later than five days after we have received your complaint. If it takes longer to settle the complaint, you will receive an acknowledgement of your complaint within two days and we will inform you when we expect to provide a substantive response. If we cannot resolve the complaint between us, a dispute arises that falls under the dispute resolution scheme.

Article 10 - Dispute resolution

1. These general terms and conditions and the agreements we conclude with you are governed by Dutch law. In the event of a dispute, the court of Midden-Nederland has jurisdiction.
2. As a consumer, you can also turn to the ODR platform (Online Dispute Resolution). This platform offers a simple, efficient, swift and inexpensive out-of-court solution for disputes arising from online transactions. For more information, see: http://ec.europa.eu/odr